FAQ

We engineered our shipping to be as reliable as our products. We offer Free 48-Hour Delivery on all orders as our standard.

If you need your lineup restocked immediately, you can upgrade to our premium 24-Hour Delivery at checkout. Please note: These timeframes currently apply to orders within the UK only.

As soon as your package leaves our facility, you will receive a shipping confirmation email containing a direct tracking link. This allows you to monitor your delivery in real-time.

If you have an Esteem account, you can also check your live order status directly from your account dashboard.

We hold our fulfillment to the highest standard, but if an issue occurs, we will resolve it immediately.

If your delivery is delayed, or if you received an incorrect or faulty item, please reach out to us straight away via our Contact Page. Include your order number in your message, and our team will make it right as a priority.

We stand completely behind the performance of our products. If you aren't getting the results you expect, we won't leave you hanging.

Simply reach out to us via our Contact Page. Our team will get it sorted for you immediately and provide straightforward, step-by-step instructions on how to send your product back to us for a full refund.